Refund and Cancellation Policy

Last updated: October 29, 2026

What this policy covers

This policy covers purchases from Shiilia Marie LLC, including live bootcamps, group programs, private coaching and digital products. If the checkout page or order form for an offer says something different, the checkout page or order form controls that purchase.

Refunds

Unstuck Before the Holidays includes a Holiday Plan Guarantee. If you attend all three live days and do the work, and you don't leave with a plan you feel good about for your holidays, email info@shiiliamarie.com by November 26, 2026, which is one week after the final day, and you will receive a full refund. You don't have to explain why.

For other programs and services, all sales are final except where the law requires a refund or a signed agreement says otherwise.

What is not refunded

Sessions that have already been delivered, completed private coaching sessions and downloads you have already received are not refunded, except where the law requires a refund or this policy says otherwise.

How to cancel

To cancel a purchase or a payment plan, email info@shiiliamarie.com with your name and the email you used to buy. If you ever buy something that renews automatically, you can cancel it online in the same way you signed up, or by emailing info@shiiliamarie.com.

When a cancellation takes effect

Cancelling stops any future renewal charge. Charges already made for sessions or access you have already received stay due. You will receive an email confirming your cancellation.

How to ask for a refund

Email info@shiiliamarie.com with your name, the email you used to buy and the program you bought. We reply as soon as we can. Approved refunds go back to your original payment method, and your bank may take several business days to show it.

Payment plans and financing

A payment plan is a way to pay the full price over time, so cancelling does not end the remaining payments. If you paid through a financing provider such as Klarna, an approved refund goes through the provider's process.

Chargebacks

Please contact us first if you have a problem with a charge. Disputing a charge you authorized breaks our Terms of Service, and we may contest it with records of your purchase and your use of our services.

Buyers in the EU and UK

If you live in the EU or the UK, you may withdraw from a purchase of a service or digital content within 14 days, unless you asked for it to start right away and agreed that you lose the right to withdraw once it starts. To withdraw, email info@shiiliamarie.com.

Your rights under the law

Nothing in this policy limits a right that is required by law and cannot be waived.

Contact us

If you have questions about this policy, contact Shiilia Marie LLC at South Lake Tahoe, California 96150, US, by email at info@shiiliamarie.com or by phone at [Phone].